Client Service Standards

Legal Aid Saskatchewan aims to achieve the following client service standards:

90% of clients see a lawyer within 3 weeks of being declared eligible for legal aid.

2019/20: 61%

This metric only includes individuals who have applied for full-service representation in criminal and family law. Full-service representation requires that applicants have an income within our financial guidelines, have a legal matter within our range of service and there is initial merit to pursuing their files.

100% of online applications receive a response within 2 business days.

2019/20: 32%

Applicants are welcome to complete our online financial test at any time. If the online calculator finds them financially eligible, they will receive a follow-up email from a staff member requesting additional information within 2 business days. New processes were put in place in Fall 2018 to ensure that the organization is responding to these requests in a more timely manner.

95% of complaints receive a response within two weeks.

2019/20: 98%

All complaints are received at Head Office. Within two weeks of receiving the complaint, a staff member at Head Office will have resolved the complaint and if not, then will have asked for additional information or provided an update.

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